Minimum 3 years, preferred 5+ years experience

5-8 years’ experience in construction industry with a focus on digital construction

5-8 years’ experience in a key account manager or in a similar role within the [ENGINEERING] sector

ROLE-REACTNATIVE DEVELOPER LOCATION-GOREGAON MUMBAI Meeting with the development team to discuss user interface ideas and applications. For this position, a deep commitment to sophisticated design, problem solving, and quality products is vital also will make visualizations that can render huge quantities of data Reviewing application requirements and interface designs.Identifying web-based user interactions. Developing and implementing highly responsive user interface components using react concepts. Writing application interface codes using JavaScript following react.js workflows. Work as part of a small team to build React Native iOS / Android applications for fintech domains. Troubleshooting interface software and debugging application codes. Developing and implementing front-end architecture to support user interface concepts. Monitoring and improving front-end performance. Documenting application changes and developing updates. Architect, build and maintain excellent React Native applications with clean code. Implement pixel perfect UI's that match designs. Implement clean, modern, smooth animations and transitions that provide an excellent user experience. Integrate third-party API's. Write unit and integration tests. Release applications to the Apple and Google Play stores. Work with native modules when required. Complete two-week sprints and participate in sprint retrospectives and daily standups. Assist with building estimates. Work with modern tools including Jira, Slack, GitHub, Google Docs, etc. Requirements: Good English Communication skills, verbal and written. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages. Knowledge of REACT tools including React.js, React Native, Webpack, Enzyme, Redux, Flux, Next JS. Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest. Experience with browser-based debugging and performance testing software. Excellent troubleshooting skills. Bachelor’s degree in computer science, software development, engineering, or a related technical field 2+ years of professional experience working with React Native. 2+ years of professional software development experience. Experience working with Swift, Objective C, and Java a plus but not required. Meaningful experience working on large, complex systems. Ability to take extreme ownership over your work. An understanding of React Native best practices and a commitment to following them. Ability to work through new and difficult React Native issues and contribute to libraries as needed. Ability to create and maintain continuous integration and delivery of React Native applications. Experience: total work: 2+ year (Preferred) software development: 2+ year (Preferred) HTML5: 2+ year (Preferred)

.Net Core (6.0), C#, SQL Server, Web APIs (REST/RESTful), Entity Framework/Dapper, AWS/Azure, GIT and Angular, HTML5, jQuery, JavaScript, Bootstrap, CSS, TypeScript, Rxjs, Trello/JIRA.

.Net Core (6.0), C#, SQL Server, Web APIs (REST/RESTful), Entity Framework/Dapper, AWS/Azure, GIT and Angular, HTML5, jQuery, JavaScript, Bootstrap, CSS, TypeScript, Rxjs, Trello/JIRA.

.Net Core (6.0), C#, SQL Server, Web APIs (REST/RESTful), Entity Framework/Dapper, AWS/Azure, GIT and Angular, HTML5, jQuery, JavaScript, Bootstrap, CSS, TypeScript, Rxjs, Trello/JIRA.

IT Support

Job Responsibilities : - Managing the portfolio by strategizing and driving collections - Setting up and managing tele-calling / field agencies for specific zones. - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. - Managing and contributing NPA along with cost of collections - Recruiting, coaching, and mentoring the team; identifying team goals. Functional Competencies : - Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team. - Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results. - Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. - Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. - Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role. KRAs &; KPIs of the role : - Collection targets achieved across due months for all the branches/locations within the Zone. - Improve the collection cost metric, i.e., cost incurred for every rupee collected. - Timely completion of operational activities across the zone. - High customer satisfaction in terms of service. - Compliance on code of conduct. - Adequate manpower presence on field - hiring against open positions. Training, coaching and performance incentivization of the entire team. Candidate Profile : - Must be Graduate and above and have at least 10 years experience in setting up operations from scratch and scaling them. - Experience must include both tele- calling and field collections . - Must have thorough understanding of hard bucket and Soft Bucket collections. - Decision making, work under pressure, Effective communication, Handling equipment Analysis and synthesis - Must have experience in vendor management

Job Responsibilities : - Managing the portfolio by strategizing and driving collections - Setting up and managing tele-calling / field agencies for specific zones. - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. - Managing and contributing NPA along with cost of collections - Recruiting, coaching, and mentoring the team; identifying team goals. Functional Competencies : - Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team. - Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results. - Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. - Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. - Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role. KRAs &; KPIs of the role : - Collection targets achieved across due months for all the branches/locations within the Zone. - Improve the collection cost metric, i.e., cost incurred for every rupee collected. - Timely completion of operational activities across the zone. - High customer satisfaction in terms of service. - Compliance on code of conduct. - Adequate manpower presence on field - hiring against open positions. Training, coaching and performance incentivization of the entire team. Candidate Profile : - Must be Graduate and above and have at least 10 years experience in setting up operations from scratch and scaling them. - Experience must include both tele- calling and field collections . - Must have thorough understanding of hard bucket and Soft Bucket collections. - Decision making, work under pressure, Effective communication, Handling equipment Analysis and synthesis - Must have experience in vendor management

Job Responsibilities: - Managing the portfolio by strategizing and driving collections for the assigned region. - Setting up and managing tele-calling for the product - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. - Driving the compliance to collection processes and adherence to KPI. - Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superior client experience. - Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. - Identify, develop and continuously improve collections process to ensure overall efficiency - Develop in an in-depth understanding collections SOP and drive implementation - Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. - Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. - Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults. - Managing expense and lead systemic (technology) enhancements. Managing and driving units’ productivity and performance through balance scorecards/ performance enhancer programs. - To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs. Functional Competencies - Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team. - Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results. - Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. - Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. - Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role. Attributes we are looking for - Must be MBA/Graduate and above and have at least 10 years' experience in collections. - Experience in New age NBFCs or Banks or Fintech is mandatory. - Decision making, work under pressure, Effective communication - Must have thorough understanding of all bucket’s collections. - Decision making, work under pressure, Effective communication, - Must have experience in vendor management. - Working knowledge of dialer operation

The Process Compliance Manager ensures that processes comply with applicable laws, regulations, and internal policies. This role involves developing compliance frameworks, conducting process audits, and working closely with various departments to ensure that processes are effective, efficient, and compliant. Key Responsibilities: Compliance Program Development: Develop and implement compliance programs and procedures to ensure adherence to regulatory requirements and internal policies. Update and maintain compliance documentation and process maps to reflect current regulations and best practices. Process Audits and Assessments: Conduct regular audits and assessments of collections processes to identify compliance gaps and areas for improvement. Evaluate the effectiveness of existing controls and procedures, and recommend enhancements as needed. Regulatory Monitoring: Stay informed about changes in regulations, industry standards, and best practices. Analyse the impact of regulatory changes on existing processes and update compliance programs accordingly. Risk Management: Identify potential compliance risks associated with Collections processes and develop strategies to mitigate these risks. Work with Collections teams to address issues and implement corrective actions. Training and Awareness: Develop and deliver training programs to educate employees about compliance requirements and process best practices. Promote a culture of compliance and ensure that staff are aware of their responsibilities related to process adherence. Reporting and Documentation: Prepare and present detailed reports on compliance status, audit findings, and risk assessments to senior management. Maintain accurate records of compliance activities, audit results, and corrective actions taken. Process Improvement: Collaborate with process owners and departments to identify opportunities for process improvement while maintaining compliance. Implement and oversee changes to processes to enhance efficiency and regulatory adherence. Internal and External Relations: Serve as the point of contact for regulatory bodies and external auditors during compliance reviews and inspections. Liaise with internal stakeholders to address compliance- related queries and issues. Attributes we are looking for - Must be CA/MBA/Graduate and above and have at least 5 years experience in Collections Compliance/ Process audits - Experience in New age NBFCs or Banks is mandatory. - Must have thorough understanding of collections methodology Ability to work with senior leadership and management teams across business units. - Knowledge of current regulation pertaining to collections

Key Responsibilities: Vendor Audits Manager is responsible for planning, executing, and managing audits of vendors and suppliers to ensure compliance with contractual agreements, regulatory requirements, and company policies. This role involves coordinating with vendors, analyzing audit findings, and implementing corrective actions to mitigate risks and enhance vendor performance. Audit Planning and Execution: Develop and implement an annual audit plan for vendor and supplier evaluations. Conduct audits of vendors and suppliers to assess compliance with contractual terms, industry standards, and regulatory requirements. Perform risk assessments to identify high-risk areas and prioritize audit activities accordingly. Vendor Compliance: Ensure that vendors adhere to company policies, contractual agreements, and legal obligations. Evaluate vendor performance against agreed-upon service levels, quality standards, and compliance criteria. Reporting and Documentation: Prepare detailed audit reports, including findings, recommendations, and action plans. Maintain comprehensive documentation of audit processes, findings, and corrective actions. Corrective Actions and Follow-Up: Work with vendors and internal stakeholders to develop and implement corrective action plans for identified issues. Monitor and follow up on the progress of corrective actions to ensure timely resolution of audit findings. Risk Management: Identify potential risks and vulnerabilities associated with vendor relationships. Develops strategies to mitigate risks and enhance the overall vendor management process. Vendor Relationship Management: Build and maintain positive relationships with vendors to facilitate open communication and collaboration. Address any concerns or issues raised by vendors related to the audit process. Compliance and Standards: Stay updated on industry regulations, standards, and best practices related to vendor management and auditing. Ensure that audit practices align with internal policies and external regulatory requirements. Training and Development: Provide training and guidance to internal teams on vendor management and audit processes. Share insights and best practices to improve overall vendor performance and compliance. Attributes we are looking for - Must be CA/MBA/Graduate and above and have at least 10 years experience in Collections vendor Audit - Experience in New age NBFCs or Banks is mandatory. - Must have thorough understanding of collections methodology Ability to work with senior leadership and management teams across business units. - Knowledge of current regulation pertaining to collections

Key Responsibilities: - Responsible for evaluating and monitoring the performance of call centers to ensure compliance with company policies, procedures, and quality standards. This role involves analyzing call interactions, providing feedback, and recommending improvements to enhance customer satisfaction and operational efficiency. - Quality Evaluation: Devise quality criteria and scoring systems to assess call quality, including agent adherence to scripts, problem-solving skills, and customer service techniques. - Collaboration: Work with External partner quality teams to Identify trends and areas for improvement in call handling and customer interactions. - Feedback and Coaching: Provide constructive feedback to agents based on call evaluations. Conduct coaching sessions to help agents improve their performance and meet quality standards. - Reporting and Documentation: Maintain accurate records of call evaluations, agent performance, and quality metrics. Prepare and present regular reports on call quality, trends, and performance to management. - Process Improvement: Collaborate with teams to develop and implement quality improvement initiatives. Recommend changes to procedures, scripts, or training programs based on quality assessments. - Compliance and Standards: Ensure that all call center activities comply with company policies, industry regulations, and legal requirements. Stay updated on industry best practices and changes in regulations that may impact call center operations. - Maintain data records and systems for accurate information and timely reporting. - Undertake root cause analysis to identify any systemic areas for improvement Functional Competencies - Proven experience in handling of regulated complaints, as well as regulatory awareness and collections complaint management process experience is essential - Ability to gather, analyse and document evidence to support a well-articulated case decision - Commercial awareness and strong understanding of regulatory processes and decisioning tools - Internal and external stakeholder management through complex processes and various engagement channels - including forums and written communications Attributes we are looking for - Must be MBA/Graduate and above and have at least 5 years& experience in Quality/ Collections grievance redressal. - Experience in New age NBFCs or Banks is mandatory. - Must have thorough understanding of collections methodology

Job Responsibilities: - Ensure complaints are managed in line with Incident Management Policy and procedures - End to end responsibility of complaint Management: To manage effectively from initial response, investigating, monitoring and finalizing the response. - Monitor the status and progress of complaints throughout the resolution process. - Ensure complaints are addressed in a timely manner and escalate unresolved issues to appropriate levels of management. - Maintain data records and systems for accurate information and timely reporting. - Undertake root cause analysis to identify any systemic areas for improvement Functional Competencies - Proven experience in handling of regulated complaints, as well as regulatory awareness and collections complaint management process experience is essential - Ability to gather, analyse and document evidence to support a well-articulated case decision - Commercial awareness and strong understanding of regulatory processes and decisioning tools - Internal and external stakeholder management through complex processes and various engagement channels - including forums and written communications Attributes we are looking for - Must be MBA/Graduate and above and have at least 5 years; experience in Quality/ Collections grievance redressal. - Experience in New age NBFCs or Banks is mandatory. - Must have thorough understanding of collections methodology - Willingness to open in a dynamic environment