Job Responsibilities: – Managing the portfolio by strategizing and driving collections for the assigned region. – Setting up and managing tele-calling for the product – Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. – Driving the compliance to collection processes and adherence to KPI. – Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superior client experience. – Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. – Identify, develop and continuously improve collections process to ensure overall efficiency – Develop in an in-depth understanding collections SOP and drive implementation – Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. – Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. – Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults. – Managing expense and lead systemic (technology) enhancements. Managing and driving units’ productivity and performance through balance scorecards/ performance enhancer programs. – To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs. Functional Competencies – Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team. – Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results. – Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. – Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. – Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role. Attributes we are looking for – Must be MBA/Graduate and above and have at least 10 years' experience in collections. – Experience in New age NBFCs or Banks or Fintech is mandatory. – Decision making, work under pressure, Effective communication – Must have thorough understanding of all bucket’s collections. – Decision making, work under pressure, Effective communication, – Must have experience in vendor management. – Working knowledge of dialer operation