Job Responsibilities : – Managing the portfolio by strategizing and driving collections – Setting up and managing tele-calling / field agencies for specific zones. – Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies. – Managing and contributing NPA along with cost of collections – Recruiting, coaching, and mentoring the team; identifying team goals. Functional Competencies : – Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team. – Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results. – Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. – Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. – Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role. KRAs &; KPIs of the role : – Collection targets achieved across due months for all the branches/locations within the Zone. – Improve the collection cost metric, i.e., cost incurred for every rupee collected. – Timely completion of operational activities across the zone. – High customer satisfaction in terms of service. – Compliance on code of conduct. – Adequate manpower presence on field – hiring against open positions. Training, coaching and performance incentivization of the entire team. Candidate Profile : – Must be Graduate and above and have at least 10 years experience in setting up operations from scratch and scaling them. – Experience must include both tele- calling and field collections . – Must have thorough understanding of hard bucket and Soft Bucket collections. – Decision making, work under pressure, Effective communication, Handling equipment Analysis and synthesis – Must have experience in vendor management